Job Description

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

We are seeking a highly motivated and experienced Warehouse Operations Support Manager to join our team. The successful candidate will be responsible for monitoring and reporting on the company's inventory across our logistics centers, with a focus on optimizing operations, maintaining accurate records, and driving continuous improvement initiatives. The ideal candidate will possess strong leadership skills, excellent attention to detail, and a business-oriented mindset.

To learn more about Samsung SDS America, Inc. please visit

Responsibilities:

• Create and implement improvement plans for the overall operation of warehouse logistics.
• Collaborate with team leaders, HQ, RHQ, team members, and site managers to ensure alignment and effective execution of operational strategies.
• Establish operational procedures for verification of inbound and outbound shipments across multiple locations.
• Monitor physical inventory and identify discrepancies, conducting root-cause analysis to address underlying problems.
• Generate daily, weekly, monthly, quarterly, and yearly reports on physical inventory status, ensuring accuracy and timely reporting.
• Produce various reports and statistics on a regular basis and communicate findings to team leaders for decision-making purposes.
• Ensure that standard operating procedures (SOPs) are maintained and updated for training and review purposes at least twice a year.
• Initiate, develop, and implement continuous warehouse improvements within distribution, return, and rebox functions across multiple regions.
• Collaborate with management at all levels to provide key information and metrics related to distribution operations.
• Support the generation of metric reporting for key performance indicators (KPIs) and analyze forecasts, simulations, and productivity metrics.
• Prepare for peak season operations by forecasting demand, optimizing staffing levels, and implementing process improvements.
• Identify customer and market trends, requirements, and operational issues, and develop solutions to meet these needs and enhance operational performance.
• Provide support for warehouse operation set-up and project management initiatives as needed.
• Perform other duties as assigned by management.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• +7 years of experiences in warehouse operations management, with a focus on inventory management and process improvement.
• Strong analytical skills and the ability to interpret data to drive informed decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and organizational levels.
• Strong leadership skills, with the ability to lead, coach, and mentor team members to achieve business objectives.
• Detail-oriented mindset with a commitment to accuracy and excellence in record-keeping and reporting.
• Experience with warehouse management systems (WMS) and other relevant software applications.
• Proficient in Microsoft Office: especially in Excel + power query, PowerPoint, Word
• Knowledge of industry best practices, regulations, and safety standards related to warehouse operations.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.

Physical Demands:

• The position requires the ability to talk and hear while performing the duties of this job.
• The position requires the ability to stand, walk, use hands to handle or feel, and reach with hands and arms.
• The position requires dexterity to write and use computer keyboard and mouse.
• This position requires the ability to occasionally lift office products, materials and supplies, up to 50 pounds.

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

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