Job Description

We are seeking a Veterinary Assistant/Receptionist to join our growing hospital to provide exceptional care to our patients! You will work alongside other skilled Vet Assistants and Receptionist, support our Credentialed Veterinary Technicians and DVMs in the daily flow of the hospital. When you join our organization as a Veterinary Assistant/Receptionist, you gain access to a peer network of over 5000 individuals, 100% tuition reimbursement for accredited Vet Tech programs, and Learning & Development programs to help you meet your career goals.

Position Skills:

• Assist DVMs and credentialed veterinary technicians with appointments, prepping patients for surgery and minor procedures, surgical assisting, and pro-actively set up for any procedures or diagnostic tests
• Restrain animals in a safe, efficient, and caring manner
• Obtain accurate vitals, obtain medical histories, and/or note any changes of patient’s condition to DVM
• Collect and prepare laboratory samples such as fecal, urine, and ear cytologies
• Care and maintenance of all medical equipment including laboratory machines, surgical packs, anesthesia machines, and any other tools that are essential to daily operations
• High quality client communication on patient updates and questions
• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Position Requirements:

• High School diploma or GED certificate 
• Flexible schedule including some weekend and holiday shifts
• Knowledge of medical procedures and animal handling
• Must possess strong communication skills, good judgment and be able to manage stressful situations, and work with others on a team respectfully
• Must be able to lift up to 50 pounds

• Pay range of $12.35-$20.90/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D) 
• Short Term Disability 
• Paid Time Off (Vacation & Public Holidays)
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth 
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).

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