Job Description

Overview

Fast growing luxury brand is seeking a Store Manager for their retail stores located in Gold Coast, Illinois & Montecito, California. The successful candidate is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

Responsibilities

• Maintain a clear and effective store organization (by support functions and product categories)

• Play a key role in team motivation by establishing a real team spirit and teamwork environment

• Monthly review of staff on One-to-One basis/Evaluate individual staff performance

• Retain staff by identifying and developing growth potential of individual staff members

• Coach and develop the team in order to maintain the highest degree of customer service

• Provide monthly qualitative and quantitative business reports

• Maintain positive relationship with members of corporate office, regional office and other stores

• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan

• Maintain stock levels and merchandise assortment

• Once financial goals are agreed upon with the general manager, each store manager must maintain proper SKU levels, dollar levels and model stocks using current P.O.S. system

• Adhere to Grooming and Styling standards, lead by example and enforce the standards within the entire team

• Monitor the general appearance of the store: cleanliness, store maintenance, organization of sales area and back-of-house

• Create staff work schedules and ensure appropriate store coverage Manage planning of paid holidays, absences and report accordingly

• Continuously motivate sales staff and ensure principles & customer service are followed

• Drive sales to meet or exceed sales budgets Identify opportunities to and assist sales associates in fortifying client relationships through clientele

• Follow on a day-to-day basis the sales performance of the store Set individual monthly objectives for each member of the team

• Follow up on the sales performance of the sales associates Understand and explain store performance by category

• Keep all product support tools well organized and ensure all team members have access to the information

• Maintain merchandising standards in partnership with the Visual Merchandiser

• Supervise store personnel and enforce company policies

• Ensure timely submission of timesheets, verification of employee hours, etc. 

• Recruit, assess, & interview talent and partner with Regional & HR when needed

• Exhibit strong interpersonal skills in dealing with staff, peers, supervisors, and the other retail offices

Qualifications

• Experience in retail sales; women's upper contemporary, multi-label, or luxury designer preferred.

• Must have management experience in luxury apparel or accessories.

• Driven and motivated personality.

• Effective verbal and written communication.

• Love for helping clients & others.

• Passion for fashion, styling, and outfitting. 

• Knowledge of current fashion trends. 

• Ability to work in a fast-paced environment, handle multiple priorities, and learn new procedures. 

• Ability to work a flexible schedule based on store needs, including day, evening, weekends, and/or holidays. Regular, dependable attendance and punctuality are required. 

• Must be able to lift and move heavy objects (20 pounds or more) from time to time as required.

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