Job Description

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

POSITION OVERVIEW

Personable and attentive Host enhances the welcome experience. As the host/hostess, you will set the tone of every owner or guest experience, from the first hello to the last goodbye. Ultimately responsible for the flow of the restaurant operation.

RATE OF PAY   full-time, hourly $18 - $20 per hour dependent on restaurant location

ESSENTIAL FUNCTIONS

• Follow All SOP's assigned for the position assigned for each shift.
• Complete all Shift Checklists assigned by leadership daily.
• Be the first and last impression of every guest and owner.
• Ambassador of the restaurant outlet.
• Make the guests feel as if they are the only people in the restaurant and that their happiness is of the utmost importance.
• Your primary responsibility is to provide warm, hospitable service to each and every guest.
• Assist in tasks to ensure a clean, sanitized and safe restaurant.
• Be responsible for the seating of the guests and maintain the flow in the restaurant.
• You will be responsible for answering the phones and providing the guests with information as needed.
• Pre-shifts with fellow staff and management.
• Execution of steps of service and company standards.
• Execution of Restaurant BEOs as needed.
• Follow associate schedule and work assignments.

POSITION REQUIREMENTS

Education: High school diploma or equivalent and/or experience in a hotel or related field is preferred.

Experience: Minimum of one-year previous experience as a host in an upscale restaurant, hotel/resort or private club environment preferred.

Required: -Must have a valid driver’s license, motor vehicle background check will be completed

-Alcohol Awareness Certification (must comply with State regulations)

-Must be 18 years old or older to hold this role, serving/selling alcohol in state of FL

-Food Handlers Certification (must comply with State regulations)

SKILLS AND ABILITIES

• Fluent in English language, must be able to convey information and ideas clearly.
• Comprehend reading materials, speak, read and write English; other languages valuable.
• This position holds multiple job functions at once, a great multitasker.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Works well in stressful, high-pressure situations – fast paced environment.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Teamwork is essential and critical in this role.
• Impeccable standards of appearance and grooming.
• Maintains proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.

WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS

Position requires you to be able to stand, walk, bend and stoop for prolonged periods of time. 

Must be able to lift up to 40 pounds. 

Must be able work in different types of weather, including high temperatures.

Position will be required to work indoors and outside.

HOURS REQUIRED  40 hours per week, flexible schedule, will be required to work weekends and/or holidays. 

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

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