Operations budget manager program management / public commission Job at State of Colorado Job Opportunities, Denver, CO

  • State of Colorado Job Opportunities
  • Denver, CO

Job Description

Full job description

Department Information

This announcement may be used to fill multiple vacancies.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of
the marketplace and is committed to promoting a fair and competitive business

environment in Colorado.

Consumer protection is our mission.

DORA values and promotes diversity, supporting a workplace that is inclusive of people from

different backgrounds and experiences; creating an environment that is reflective of our communities, promoting positive relationships; and putting forth unique perspectives to fulfill

our mission.

  • Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station, and just a few blocks from RTD light rail.
  • Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!
  • Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.
  • Bike-to-work programs, including access to storage lockers and bike racks.
  • Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.
  • Medical and Dental Health Insurance for employees and optional coverage for their dependents.
  • Life Insurance for employees and optional coverage for their dependents.
  • Paid Time Off, including 11 paid holidays.
  • Short- and long-term disability coverage.
  • Tuition assistance program.

Description of Job

The Colorado Public Utilities Commission (PUC) serves the public interest by effectively regulating utilities and facilities so that the people of Colorado receive safe, reliable, and reasonably priced services consistent with the economic, environmental, and social values of our state.

This work unit was newly created to provide consolidated support, oversight, and direction to the Division's Operations, Budget, Strategic Planning, and Performance goals. The unit also provides direct support and advice to the Director and Deputy Directors and acts on their behalf as it relates to the division's Operations, Compliance, Budget, Project Management, Performance, Strategic Planning, and Goal setting.

Position : SGA 5152

This position is a member of the PUC’s senior management team and reports directly to the Director. It is responsible for directing the Division’s operations, strategic planning and performance, budget and computer systems, and project management functions, working directly on behalf of the Director. It oversees the PUC’s operations functions, including space management, hybrid work arrangements, flex time arrangements, and customer service functions. The position is also responsible for working with the Director, Chief Administrative Law Judge, and Deputy Directors to develop and track the PUC’s annual budget and align the budget with contract and procurement processes via direct supervision of the PUC’s contract administrator. The position also leads the development and progress tracking toward the PUC’s Wildly Important Goals and DORA performance measures and developing and maintaining a strategic plan for the PUC. Finally, this position is responsible for managing the PUC’s internal business systems and system development, as well as the ESF-12 (emergency support function for energy) government coordination and services for risk assessment, cybersecurity, and critical infrastructure security.

Duties include, but are not limited to:

  • Overseeing the development and execution of a multi-year strategic plan and annual goals in collaboration with the Director, the PUC leadership team, and the PUC’s three Commissioners, ensuring a consensus vision and priority work areas to align staff and financial resources across the Division;
  • Leading the development of the Division’s Wildly Important Goals, including both Division goals and DORA performance measures; leading reporting and tracking of progress towards lead measures, lag measures, and overall goals;
  • Overseeing Division operations functions, including space management, hybrid work arrangements, and flex time arrangements, and ensuring compliance with EDO requirements and processes related to these issues; serving as primary point of contact for the EDO Operations team and ensuring a strong working relationship with DORA Welcome Center; and leading efforts to modernize the PUC office space, including implementing new floor plans, as well as ensuring the Commission’s computer, phone, and video systems are meeting the needs of the Commission;
  • Ensuring the PUC meets customer needs across its work units by ensuring PUC has the staff and systems necessary to serve customers whether they call, email, or visit the PUC office;
  • Developing PUC budget by working with DORA’s budget director and controller and the Department of Revenue to ensure alignment of fee revenue with expenses; making funding allocation recommendations to the Division Director; Closely tracking and helping oversee major initiatives (e.g., system upgrades, space remodeling) to ensure expenses can be met through current or planned future budgets;
  • Identifying and implementing cost-cutting measures, particularly in operational areas (e.g., space, equipment and contracts);
  • Responsible for the direct oversight and management of 4 FTE (including pay, status and tenure), and contributing to the evaluation of their activities and performance;
  • Oversight and management responsibilities include hiring, performance management, setting goals, objectives, and plans; as well as evaluating the services provided to internal and external customers - including providing accountability for the employees' productivity and overall performance, and establishing and enforcing processes and guidelines that directly impact the ongoing operations of the Division.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights


  • Graduation from an accredited college or university with a bachelor's degree in business, public administration, public policy, education, communication, general studies, or in a field of study closely related to the work assignment;
  • Five (5) years of professional* experience working in the public sector performing the following:
    • Operational management and leadership: Ensuring compliance with policies, rules and regulations by planning/developing and/or ensuring the follow-through of systems used within a work unit; AND/OR
    • Program management: developing program policies, managing resources, and ensuring program compliance, monitoring and driving progress, reporting outcomes, and coordinating collaboration between multiple stakeholders.

Document this experience in your application IN DETAIL , as your experience will not be inferred or assumed. Part time experience will be prorated.


  • A combination of professional* work experience in the occupational field or specialized subject area of the work assigned to the job, which provided the same kind, amount, and level, or knowledge acquired in the required education, may be substituted on a year-for-year basis for the bachelor's degree;
  • A master's, juris doctorate (JD), or doctorate degree from an accredited college or university in a field of study related to the work assignment may be substituted for the experience on a year-for-year basis.
  • Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

Preferred Qualifications :

  • Process improvement and change management experience including, developing and implementing new processes, quality improvement processes, and cost-saving measures, including improving processes to minimize regulatory and/or compliance burdens;
  • Demonstrated experience working in a regulatory environment;
  • Demonstrated experience interacting with various stakeholders to provide guidance, and recommendations, and resolve concerns among stakeholders;
  • Customer Service Leadership: Experience in developing principles and processes for providing customer service, developing customer needs assessment through the use of data and reporting, meeting quality standards for services and evaluation of customer satisfaction.
  • Demonstrated program development experience, including experience developing and monitoring a budget, and experience establishing goals, objectives, procedures, and performance expectations.

Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

  • Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;
  • Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;
  • Demonstrated attention to detail;
  • Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;
  • Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments;
  • Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines;
  • Flexibility, including the ability to adapt to new legislation, impacting operations, processes, and procedures;
  • Ability to manage resources for multiple priorities;
  • Process improvement and/or change management skills, to identify and meet efficient and quality standards to provide optimal customer service;
  • Complex problem-solving skills, including the ability to analyze situations and develop solutions;
  • Strategic planning including the ability to manage the workload of work units and its resources, including budget;
  • Leadership and mentoring skills, including the ability to train, coach, have tough conversations with staff, and maintain a positive culture;
  • Ability to collaborate and foster relationships with various stakeholders, peers, teams, and staff;
  • Program management skills, including developing and establishing procedures and guidelines and determining how to meet program-wide objectives;
  • Situational acumen, including the ability to see the big picture;
  • Demonstrated ability to understand and abide by workplace principles, practices and behaviors as internally identified and defined by the division and department;
  • Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures;
  • Sound judgment and the confidence to make decisions on a routine basis;
  • Self-motivated, self-directed, reliable, and accountable;
  • Ability to maintain confidential, controversial, or sensitive information;
  • Accountability, reliability, including attendance;
  • Ability to collaborate and foster relationships with various stakeholders, peers, teams, and staff;
  • Self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of the supervisor, and complete work with minimal supervision;
  • Demonstrated professional demeanor;
  • Knowledge and understanding in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc’s, Sheets, Slides, etc).

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.

  • The successful passing of a reference check and/or, if required, a background check.
    • A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.
    • The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.
  • Effective September 20, 2021, employees will be required to attest to and verify whether or not they are fully vaccinated for COVID-19. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. Upon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination. Vaccinated employees must provide proof of vaccination.
  • Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the most recent State of Colorado’s Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment.

Supplemental Information

PLEASE READ - Required Application Materials

Interested individuals must submit the following online:

1. A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.

2. A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from info@governmentjobs.com and ‘@state.co.us’ addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.

3. A detailed cover letter , explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.

Comparative Analysis Process: Structured Application Review

Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.

Veterans’ Preference
: Candidates who wish to assert Veterans’ Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.

Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

ADAAA Accommodations : DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Rachael Alkayali, at dora_hr@state.co.us or call (303) 894-2441.

Appeal Rights :

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Job Tags

Holiday work, Full time, Contract work, Temporary work, Part time, Work experience placement, Flexible hours,

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