Job Description

Job Summary

Over the last 12 months, Walk Bike Nashville’s membership has nearly doubled. The Member and Volunteer Coordinator is a new position that will optimize our member experience and foster a sense of community among this base of advocates. Often serving as the first point of contact, the Coordinator will provide a welcoming first impression and serve as the connector to relevant resources, opportunities, and individuals. Reporting to the Engagement Manager, this highly organized relationship builder will play an important role in our organization’s continued effort to ensure that we are working with all of Nashville, especially those who have been harmed by car-centric planning.

Job Responsibilities

Key Responsibilities

The successful candidate is confident in:

Membership Program

• Oversee and refine the member intake process, including automated and personal follow-ups.
• Utilize NationBuilder software to maintain detailed records and tagging systems in our membership database.
• Serve as customer service point person for membership management, including the Walk Bike Bus pass program.

Member Activation and Volunteer Coordination 

• Cultivate relationships with members to effectively personalize their experience and connect them to the internal and external resources, initiatives, and opportunities that align with their unique interests and experiences.
• Maintain detailed member records to track communications, activities, connections, etc.
• Catalyze opportunities for members to connect with each other to build a sense of community among our membership (e.g., member-only forums via a Slack channel or Facebook group; regular meet-ups of interest groups; sharing of exclusive content).
• Consistently follow up with members to gather and respond to feedback, express appreciation, and foster member retention.
• Oversee the volunteer experience from sign-up to preparation and training, to post-event follow-up and tracking.
• Develop consistent opportunities for member recognition.

Community Liaison  

• Monitor WBN’s general email account and phone line–responding in a timely and courteous manner with relevant information and scheduling meetings with appropriate staff when applicable.
• Document incoming issues, inquiries, and requests via our general intake form and track follow-ups as needed.
• Maintain and encourage relevant and accurate submissions to our Community Calendar while fostering relations with walking, biking, and related nonprofits.

Collaboration:

• Partner with each staff member to identify and support their volunteer needs and foster meaningful member engagement.
• Collaborate with all staff on the planning, promotion, and execution of member meetings, volunteer recognition events, the annual membership drive, and the member party. 
• Partner with the Marketing and Communications Manager in the drafting of general member and volunteer communications and materials.
• Working with advocacy and engagement leads to prioritizing relationships with “go-to” members (e.g., point people in various neighborhoods, subject matter experts)

Administrative:

• Input data from all event sign-in sheets.
• Coordinate and supervise volunteers and/or interns who might assist with the membership program and outreach opportunities.
• Maintain and organize outreach materials to ensure they are in adequate supply and easily accessible.
• Other duties as assigned

Qualifications

Required Experience and Knowledge

The successful candidate ideally possesses all of the following experiences and skills:

• Minimum 2 years of relevant experience in recruitment, administration, customer service, non-profit relations, and/or community engagement.
• Commitment to outstanding customer service.
• Strong verbal and written communication skills.
• Ability to handle multiple projects, anticipate needs, and prioritize tasks effectively to meet deadlines.
• Proficiency in Google Suite, and/or word processors and spreadsheets.
• Familiarity or willingness to learn software tools such as Asana, Nationbuilder, Tockify, etc.

Preferred Experience and Knowledge

The successful candidate possesses some of the following ideal experiences and skills:

• Knowledge of local transportation issues; Nashville’s walking, biking, and transit communities; and how mobility intersects with other issues.
• Familiar with Nashville’s communities and neighborhoods.
• Fluent in Spanish or other languages and dialects spoken in Nashville (such as Kurdish, Arabic, American Sign Language, or African American Vernacular English).

Additional Information

Benefits

• Full-time, exempt position
• $40,000 – $45,000 Starting salary (dependent on experience), once-a-month pay schedule
• Health, dental, vision, and life insurance, 401K and Flexible Spending accounts, WeGo pass, BCycle pass, and generous paid time off (all full-time staff start with 15 days paid leave per year and all state holidays, plus our office is closed the week between Christmas and New Years, and the week of July 4th)

How to Apply

Please send a resume and cover letter to jobs@walkbikenashville.org. In your cover letter, indicate how you found out about this opening, why you are interested in this position, your most relevant experience and qualifications, and what you think you can bring to the Walk Bike team. Supporting materials and examples of past work can be included as well. We will accept applications on a rolling basis, but will not consider applications received after August 9, 2024.

Read the full description and apply.

Details

• Date Posted: July 10, 2024
• Type: Full-Time
• Job Function: Programs and Service Delivery
• Service Area: Community Development
• Start Date: 09/03/2024
• Salary Range: $40,000-$45,000
• Working Hours: 40 hrs/wk; M-F 8:30AM-4:30PM

Job Tags

Similar Jobs