Job Description

We are looking for a Field Service Manager for our Milpitas, CA facility. Leads the calibration and repair service team for Rohde & Schwarz state of the art equipment. Responsible for the smooth flow of work through the service center, meeting quality and turn-around time expectations. Continual Improvement initiatives to ensure ever-improving customer experience and employee satisfaction, and advance preparation for new technology and service volume as Rohde & Schwarz continues extraordinary growth in providing test and measurement solutions to North America.

Your tasks

• Develop and lead both depot and field service technical service teams to achieve best in class operating metrics by building a cohesive team environment and working cross functionally to enhance performance.
• Continuously improve processes and capabilities as measured by key performance indicators of service quality and timeliness.
• Ensure that customers see calibration and repair service as a strong positive feature of Rohde & Schwarz solutions.
• Work with the Rohde & Schwarz product development and marketing teams to ensure the service center is prepared for new products and product options as well as the expected service volume.
• Provide quality information to Rohde & Schwarz development teams for the enhancement of product performance.
• Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency.
• Continually analyze, identify, and set expectations to motivate the team and to achieve objectives and goals through providing feedback and recognition.
• Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change.
• Drive the use of best production practices such as lean manufacturing, visual management, and 5S.

Your qualifications

• Technical or business degree or equivalent experience
• Experience managing remote field service technicians
• Ability to comprehend and apply technical documentation
• Experience in team leadership and in responsibility for customer relationships
• Proficiency in Microsoft Office tools
• Experience in Lean, Six Sigma, and 5S a plus
• Familiarity with SAP a plus
• To be considered, candidates must be located in the US and have valid US work authorization.

Interested?

We are looking forward to receiving your application!

This is a full-time position with a total compensation target salary range of $101K-168K plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, and job-related skills.

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.

Job Tags

Full time, Remote job,

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