Job Description

With a legacy spanning over 17 years, Cornerstone Pros has been a cornerstone of excellence in serving the Tampa Bay community. If you are an experienced dispatcher or CSR who enjoys helping people, possesses natural persuasive skills, and brings a positive, enthusiastic, and fun attitude to customer service, we want to hear from you. This hybrid position offers a mix of in-office and work-from-home opportunities. We welcome candidates seeking either full-time or part-time employment.
 
Full-Time Schedule: 40 Hours
Sunday: 8 AM - 8 PM (Work from home)
Monday: 1 PM - 8 PM (Work from home)
Tuesday - Thursday: 9 AM - 5 PM (In-office, with a 1-hour lunch break at 2 PM)
 
Part-Time Schedule: 29 Hours
Sunday: 8 AM - 8 PM (Work from home)
Monday: 4 PM - 8 PM (Work from home)
Tuesday: 12 PM - 5 PM (In-office)
Thursday: 8 AM - 5 PM (In-office, with a 1-hour lunch break)

Responsibilities:

• Book service, maintenance, and installation appointments directly with customers during regular business hours.
• Answer customer inquiries promptly and accurately when they call the office.
• Make proactive outbound calls to schedule appointments for all trades during low inbound call volumes or to fill specific trade appointments.
• Maintain a call commitment of 10 calls per hour, including a mix of inbound and outbound calls.
• Ensure all interactions provide clients with accurate information and a positive experience with Cornerstone Pros.
• Participate in in-office training provided by a current Cornerstone Pros employee to effectively perform all duties.
• Handle after-hours dispatching by:
  • Communicating directly with technicians for questions or bookings.
  • Collaborating with a 3rd party answering service to ensure proper appointment bookings and accurate information delivery to clients.
  • Contacting clients directly for questions, online booking requests, scheduling sold estimates, addressing customer complaints, and more

Qualifications:

• At least one (1) year of Dispatch experience.
• Two (2)+ years of CSR (Call Center Representative) experience.
• Ability to complete standard in-office training for 3 to 4 weeks from 8 AM - 5 PM daily (subject to change based on experience)
• Must be located in the Tampa area with the ability to come into the office as needed.
• Experience with CRM systems (Salesforce, ServiceTitan), preferred.

Please submit a copy of your resume for consideration. 

Job Tags

Hourly pay, Full time, Part time, Weekend work, Sunday,

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