Customer Support Specialist Job at Snap! Mobile, Inc., Remote

eXJvV2xhNi9idXlpZ0QydWxvR2dkRmNMRGc9PQ==
  • Snap! Mobile, Inc.
  • Remote

Job Description

About Snap! Mobile, Inc: 

Snap! Mobile is the essential technology platform for school athletics and activities. To date, Snap! Raise, our industry-leading fundraising solution, has raised more than $700 million dollars for over 100,000 groups and teams through over 12.5 million participants and donors. In addition to the Snap! Raise fundraising platform, Snap! Mobile further supports schools, groups, and teams with its other solutions: FanX (communication and fan engagement in a custom app), Snap! Spend (full-service money management), Snap! Store (year-round access to spirit wear), Snap! Manage (integrated scheduling, rostering, and registration), Snap! Insights (dashboard for custom financial reporting and fundraising oversight), and Snap! Sponsor (marketplace for local sponsors).

Snap! Mobile is looking for a stellar remote Customer Support Specialist to join our Revenue Operations team.  This is a critical role at Snap! as our support team is the face of our business responsible for delivering an excellent experience for anyone interacting with our platform.  Daily tasks include answering incoming phone calls, resolving incoming issues via email or phone, working with our internal and 3rd party manufacturers on order issues, and proactively engaging users when issues arise.  Candidates will be working to provide best-in-class support for organization leaders, donors, and Snap! Employees. 

A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects. A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment. Applicant must be comfortable and confident on the phone while able to think quickly under pressure.

This is an hourly full-time, remote position. We are looking to fill the 11AM - 8PM CST  schedule and are open to any location in the continental United States as long as the candidate is willing to work within the hours defined above. 

Responsibilities:  

  • Resolve customer inquiries in a timely fashion and within SLAs
  • Take ownership of customers issues and follow problems through to resolution
  • Work with the Snap! Store supply chain, 3rd party manufacturer, sales and operations teams to troubleshoot customer issues
  • Able to set and meet deadlines per internal and external customer expectations
  • Help drive continuous improvement of our business systems and processes
  • Contribute to the content and general organization of documents related to Customer operations, including SOPs, email templates, internal knowledge base articles, and more
  • Proactively reach out to customers when issues are identified
  • Tag and catalogue issues appropriately utilizing our internal ticketing tool

What we are looking for in you:

  • High School Diploma required
  • Actively pursuing or bachelor’s degree Preferred
  • Ecommerce experience preferred
  • Experience in Customer Service
  • Strong Communication Skills
  • Positive Attitude
  • Comfortable in working from home and achieving all Service-Level Agreements
  • Fast Learner – eager to take initiative
  • Hard Working and Determined
  • Preferred experience with: Zendesk, and Hubspot (or similar CRM). 

Compensation: Determined by level of experience $18-$20 per hour. 


Snap! Mobile is proud to offer the following benefits:    

  • Medical, Dental, Vision     
  • 401K with a 4% match from the company     
  • 13 paid holidays    

We use E-verify to onboard new hires. Please click here to learn more. 

Job Tags

Remote job, Hourly pay, Holiday work, Full time, Local area,

Similar Jobs

HMT Tank

Helper Job at HMT Tank

 ...HMT Tank is looking for aHelper/Laborer toperform or assist in all general site work such as loading and unloading equipment and materials, site clean-up and preparation, mobilization and demobilization to and from the jobsite, scaffolding erection, and general tank... 

Packer City International - Appleton

Parts Delivery Driver ( 1st Shift Part time) Job at Packer City International - Appleton

Packer City/ UP International is looking for Parts Delivery Drivers to join our team. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We are looking for Delivery Drivers to join our team. Who We... 

Broward County Public Schools

TEACHER-ESE SUPPORT FACILITATOR Job at Broward County Public Schools

 ...Directory definition of support facilitation, this position is to provide support to students with disabilities, their general education teachers, and their ESE teachers to promote inclusion of students with disabilities in the general education curriculum. ESSENTIAL... 

MPG II, LLC

Category Analyst - CPG - Deep Dive Job at MPG II, LLC

 ...on creating the best PATH FORWARD from market strategy to in-market reality for todays fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, weve built a strong reputation as a trusted partner and valuable resource to a broad range of companies... 

Pet Medical Center of Ames

Veterinary Assistant - Full-Time Job at Pet Medical Center of Ames

Full-Time Veterinary AssistantIf you want to work for a newly renovated vet clinic with Fun owners and Awesome people - then look no further!Pet Medical Center is looking for a full time Veterinary Assistant to join our team. Ideal candidate has strong customer service...