Job Description

Houston First recognizes and appreciates the importance of cultivating an environment that nurtures talent; is equitable and values different perspectives and backgrounds; and, above all, is respectful to everyone.

Our company is seeking an energetic and visionary Tourism Development Coordinator. The role involves promoting the city's distinctive attractions, lively culture, and varied experiences. You will participate in more than thirty customized familiarization tours each year, which are crafted to display Houston's finest to visitors from home and abroad. These engaging tours emphasize Houston's unique landmarks, spirited cultural scene, and diverse experiences that stimulate tourism and contribute to economic prosperity.

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

• Attends and represents Houston in 30+ familiarization tours and itineraries annually.
• Collaborates with local attractions, hotels, and tourism partners to ensure a seamless experience for tour participants.
• Assists senior managers and sales managers with various tasks including data entry, scheduling, budgeting, and marketing
• Maintain and update the CRM database with accurate and timely information about partners and contacts.
• Compiles and analyzes feedback from familiarization tours to improve future itineraries and offers.
• Assists in the planning and execution of the annual State of the Visitor Economy, including logistical support and coordination.
• Provides regular reports on tour outcomes and visitor feedback to senior management.
• Provides excellent customer service by addressing inquiries from industry partners and clients promptly
• Maintains positive relationships with tourism partners, responding to concerns and requests efficiently
• Increase professional knowledge and skills by attending tourism-related seminars and training programs.
• Develops and maintains strong relationships with tourism partners and industry stakeholders
• Attends tourism events and trade shows, as necessary
• Assists in coordinating the annual State of the Visitor Economy event.
• Other responsibilities and projects as assigned by management.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree preferred or applicable experience.
• Minimum of two years in database management, and partnership relationship management is preferred.
• Minimum of two years in Tourism, Hospitality industry experience is preferred.

 

KNOWLEDGE, SKILLS, AND ABILITIES

• Fluency in English and Spanish is required.
• Strong knowledge of Houston, Harris County as well as surrounding counties and cities (i.e., attractions, hotels, restaurants, traffic routes) necessary.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office Suite and CRM database management software
• Ability to collaborate with various stakeholders and partners.
• Strong customer service orientation and problem-solving skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Professional and personable demeanor with a passion for promoting Houston.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• No major sources of discomfort; normal office environment
• Periodically be available for early morning, evenings, and weekend events
• Carry and lift boxes of up to 20bs.
• Ability to travel locally, potentially one international trip annually.  

For more information on Houston First and the benefits offered, please feel free to explore the following links.

About Us | Houston First Corporation
Diversity Equity & Inclusion | Houston First Corporation
Total Rewards - Benefits | Houston First Corporation

Job Tags

Full time, Local area, Weekend work, Afternoon shift, Early shift,

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