Job Description

Pat Lobb Toyota of McKinney is seeking a Cashier/Rental Car Specialist for our Service department. This position will perform the cashier and rental car activities of the dealership through accurate billing and communication with customers and employees. It is responsible for assisting with customer needs relating to the service, repair or rental of vehicles while ensuring that each customer is treated as an individual, with care and respect. Our service hours are 7am-7pm Monday thru Friday and 7am-4pm on Saturday with rotating schedules to accommodate these hours. Responsibilities:

• Greet and assist customers promptly.
• Provide timely, friendly and professional customer service.
• Listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns.
• Answer all customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• Collect all payments from customers, extended warranty companies, and others.
• Obtain customer contact information.
• Review invoice details with customers.
• Assist in closing out all customer repair order and rental tickets.
• Identify, recommend, and support opportunities for process improvement.
• Update customer’s service history, schedule appointments, enter repair order information.
• Follow up, resolve, and communicate resolution of customer concerns.
• Other duties as assigned.

• Must be authorized to work in the U.S.
• High school diploma or equivalent
• Ability to read and comprehend instructions and information
• Experience using email, Internet and Microsoft Office
• Valid in-state driver's license
• Previous customer service experience in retail preferred
• Professional appearance
• Excellent communication skills

• Growth opportunities
• Professional, enthusiastic and supportive working environment
• Company benefits include - Medical, Dental, Vision, Life Insurance; Supplemental insurance offerings including additional Life, Disability, Accident, Cancer and Critical Illness; and 401(k) with employer matching.

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