Call Center Manager Job at Summit Lending, Huntington Beach, CA

  • Summit Lending
  • Huntington Beach, CA

Job Description

We are seeking a dynamic and experienced Call Center Manager to lead our team of Call Center Associates. In this role, you will be responsible for motivating and inspiring our team to meet and exceed company standards. You will ensure that our call center meets production requirements for transferred calls and maintains high-quality call standards. Additionally, you will play a key role in preparing and mentoring Associates for promotion to Mortgage Banker Trainees. The ideal candidate will have the ability to lead by example. If you are a highly motivated individual with exceptional leadership skills, we would love to hear from you. Responsibilities:

  • Inspire and lead a large team of Call Center Associates to meet and exceed company standards
  • Ensure your team meets production requirements for transferred calls
  • Maintain high-quality call standards
  • Monitor call volume, analyze data, and make necessary adjustments
  • Prepare and mentor Associates for promotion to Mortgage Banker Trainees
  • Perform additional job duties as assigned
  • Strong English-speaking skills are a must
  • Minimum of two years of Call Center Management experience, preferably in a sales-focused environment
  • Positive attitude and the ability to motivate others
  • Confident leadership with a lead-by-example approach
  • Self-motivated team player
  • Exceptional attention to detail and ability to prioritize effectively
  • Organizational skills and efficiency
About Company: Join our family at Summit Lending! At Summit Lending, we're not just another company – we're a family. Joining Summit Lending means becoming part of a close-knit community where everyone is valued and supported. Our Core Values are the Heartbeat of Our Company:
  • Experience is Everything": We are committed to delivering exceptional service to every client.
  • Relationships, Not Transactions": We prioritize building long-lasting connections with our clients and colleagues.
  • Get Better Every Day": We are dedicated to continuous improvement.
  • Own The Moment": We seize opportunities and take responsibility for our actions.
  • It's All About People": We believe in the value of every individual we encounter.
If you're looking for more than just a job, but a place where you can grow, be supported, and be part of a family, then Summit Lending is the place for you. Join us and be part of something special.

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