Call Center Manager Job at P.E.A.C.H. Teams, Bloomington, MN

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  • P.E.A.C.H. Teams
  • Bloomington, MN

Job Description

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
- Supervise and lead a team of call center representatives
- Communicate job expectations and provide coaching and guidance to team members
- Monitor performance metrics, analyze data, and prepare reports for senior management
- Manage call center operations to meet customer service goals and enhance productivity
- Develop strategies to improve efficiency and quality of service delivery
- Handle escalated customer complaints and issues promptly

Experience:
- Proven experience in supervising a call center or customer service team
- Strong project management skills with the ability to prioritize tasks effectively
- Proficiency in analyzing data to drive decision-making processes
- Sales experience is a plus
- Fluency in Spanish or other languages is advantageous
- Exceptional customer service skills with the ability to handle diverse customer interactions

- Knowledge of Service Titan (CRM) background is a plus

This position offers competitive compensation, opportunities for career growth, and a dynamic work environment. If you possess the required skills and experience, we invite you to apply for this exciting opportunity as a Call Center Manager.

Benefits

Pay: $50,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • Monday to Friday
  • On call
  • Weekends as needed

Work Location: In person

Job Tags

Weekend work, Monday to Friday,

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