Call Center Customer Service Assistant Job at Pixi Talks Out, Reno, OH

enI0VmxhaTNaZWlsZ2oyZ2tJQ3FlbFFNQ0E9PQ==
  • Pixi Talks Out
  • Reno, OH

Job Description

Job Title:

Call Center Customer Service Assistant

Location:

Reno NV

Employment Type:

FullTime

Reports To:

Call Center Supervisor / Manager

Job Summary:

We are seeking a dedicated and enthusiastic Call Center Customer Service Assistant to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service to our clients by handling inquiries resolving issues and ensuring customer satisfaction. This role requires excellent communication skills a positive attitude and the ability to work efficiently in a fastpaced environment.

Key Responsibilities:

  • Customer Interaction: Handle incoming customer calls emails and chat inquiries in a professional and courteous manner.
  • Issue Resolution: Resolve customer issues and complaints promptly ensuring a high level of customer satisfaction.
  • Information Management: Accurately record and update customer information in the company’s database.
  • Product Knowledge: Maintain uptodate knowledge of the company’s products and services to provide accurate information and support to customers.
  • Problem Solving: Identify and troubleshoot customer issues providing effective solutions and escalating complex issues to higherlevel support when necessary.
  • Team Collaboration: Work collaboratively with team members and other departments to ensure a seamless customer service experience.
  • Performance Metrics: Meet or exceed performance metrics and targets set by the company including call handling time response time and customer satisfaction scores.

Qualifications:

  • High school diploma or equivalent. Additional education or certifications in customer service or related fields are a plus.
  • Excellent verbal and written communication skills
  • Strong problemsolving abilities
  • Proficient in using customer service software and CRM systems
  • Ability to multitask and manage time effectively
  • Patience and empathy when dealing with customers

Job Tags

Full time,

Similar Jobs

Baskin Robbins

Cake Decorator Job at Baskin Robbins

 ...processing online and in person cake orders Managing cake and icing inventory Managing cake decorating station to include...  ...experience. Our employees are expected to consistently serve quality ice cream and other food products being offered by the company to every... 

Epic Games

Senior Concept Artist - Vehicles Job at Epic Games

 ...raise the bar of engine and game development. ART What We Do Push your artistic talent to the limit on a team of world-class environment, character and concept artists who strive to innovate and inspire. What You'll Do Epic is seeking... 

Sodexo

Utility Worker Job at Sodexo

 ...maintaining kitchen work areas, equipment, and utensils. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business... 

K.A. Recruiting, Inc.

Blood Bank Laboratory Director Job at K.A. Recruiting, Inc.

 ...excellent benefits ASCP SBB certification required previous management experience required excellent opportunity for those seeking blood bank advancement and career growth ideal location in Atlanta suburbs great year round weather DON"T WAIT! Click apply, email your... 

Hyatt

Events, Sales & Marketing Coordinator | Full-Time Job at Hyatt

 ...from the State Capital, the Driskill has always been the premier location to gather for business and social events. The Sales, Events & Marketing Coordinator will provide administrative support to the Sales, Events, Planning and Marketing Managers. This will include...